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Pre-Order & Cancellation Policy

Pre-Orders Policy

All pre-orders are final and cannot be canceled after 24 hours. You can cancel your pre-order at no cost within the first 24 hours of confirming the order. Any cancellation after will incur a 25% restocking fee.

We do not accept returns or exchanges with exception to the special conditions as outlined in our Return Policy.

We do NOT ship until all items on your order are IN STOCK. We highly suggest placing separate orders if you would like to receive your in-stock items before your pre-ordered items.

 

Pre-Orders FAQ

Question: Why should I do pre-order?

Answer: When you pre-order with us, we guarantee the reservation of your order. Due to the limited nature for some of our products, it can be sold out rather quickly.

Question: When I pre-order, do I get it before everyone else?

Answer: Pre-ordering will only guarantee your order, it does not mean you will get your item before everyone else. It is beyond our control as to when we will receive our shipment from our distributors. However, a pre-order with us guarantee you that you will receive your order.

Question: When do I get charged for pre-orders?

Answer: You will be charge at the time of the order to ensure the reservation.

Should you have further question, please feel free to contact us at support@epiccollectibles.com. 

 

Cancellation Policy

All sales are final and cannot be canceled once your order has been processed for shipment. Any cancellation after shipment will incur a 25% restocking fee.

Please carefully review your purchase before submitting your order to ensure billing/shipping address, and quantities ordered are correct. We are not able to update quantities, add or remove items, or update the shipping address after the order is confirmed.

 

Quantity Limits

To provide all our customers the best chance at purchasing exclusive or non-exclusive items, or for any other reason, we reserve the right to limit quantities.

Products may be limited per order, per person or household, or to orders that use the same credit card, billing and/or shipping address, or share any other order attribute.

Orders found to exceed the limit placed on an item may be canceled after the order is placed. If an order is canceled, a pending charge may appear on your statement, which will reverse within 2-7 business days, however this time frame can vary depending on the financial institution.

Those who use multiple email addresses, manipulate shipping addresses, place multiple, excessive orders of the same product, or try and bypass our product limits in any other way may have all orders canceled and/or be blocked from making future purchases.